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Customer Service

Shipping & Delivery
The goods will be shipped out within 48 hours after the payment. Usually by DHL, UPS and EMS.You will recieve your parcel in 3-9 days depends on the region.All delivery times and dates are only provided as approximate estimates and given from the time of dispatch, and NOT from your order date.We are not responsible for any lost, stolen or damage to your order in transit after your order is handed over to the courier company. A track number will be sent to you after the delivery, you can track your order through:
1.If you can get your tracking number, but you cannot track it, don’t worry, it might due to the following reasons:
(1) your order is just shipped, the logistic company haven’t uploaded your shipping information in time
(2) your order is checking through the customs
(3) an error occurs to the tracking system temporarily.
2.You can track your parcel, but there is no more updates about the status for next several days, it might because the following two reasons:
(1) there is a large logistics at your local customs, it takes more time to check through.
(2) the logistic company hasn’t upgrade the information promptly.
Privacy & Security
We use various security measures to protect the security and confidentiality of your personal information. You value your privacy, and we respect that. When you shop with, we need to collect a certain amount of information about you to make shopping easier for you and for us. We believe that you have a right to know how we use that information and how we keep it secure. So we've answered the most frequently asked questions below. For questions or concerns, please e-mail us at .
 1. What information do we collect?
When you place an order from our website, we need to know information such as your name, sex, e-mail address, postal address, billing address, phone number, credit card number (No password), transaction id, etc., so we can process and fill your order and contact you if we have any questions. You can also create an account with us by providing similar information. Or you may provide preferences such as products you may be interested in. In either case, we'll use the information to make your shopping more efficient and better serve your interests. When you visit our website, we automatically collect click stream information such as the address of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site. These informations are anonymous, we cannot identify you personally,unless you identify yourself, for example, by making a purchase or by creating an account. Now and then, we may conduct surveys, run contests or other promotions. If you choose to participate in one of our surveys or contests, we'll probably ask for some personal information such as your shopping habits, e-mail address and other information so we can run the promotion and notify winners. When you send us a request, such as to our customer service department, or inquire about career opportunities or participate in an Investor Relations presentation, we may ask you to identify yourself by name or e-mail address in order to send you a response, if appropriate.
2. How do we use the information?
When you place an order on our website, we use your information to process and fill your order. We may send you an e-mail to confirm or to update you on your order. We may also need to contact you by e-mail or phone if we have any questions about your order. When you order, create an account, complete a survey or participate in a contest or promotion on our website, we'll use the information to send e-mail or regular mail to you about our products, services or other contests and promotions you might be interested in, unless you indicate that you do not wish to receive such mail. We may also use the information to personalize your shopping experience by using your product interests, shopping patterns and purchase information to recommend other products, services or promotions that we believe might interest you including those of other companies. We may also notify you of changes to the website. We maintain the information that you provide us, along with a record of your purchases, in a database. To best serve you, we may combine this information with data that is publicly available and data that we collect in our own stores, at our marketing events, or receive from other business partners and/or reputable sources whose policies meet the Direct Marketing Association's privacy standards. Also, we may, from time to time, review your information and information of other customers to help us analyze trends, purchasing patterns and preferences, and demographics.
3. Do we share your information with third parties?
We share your information with our trusted third party service providers who manage our website. These third parties provide specific services and administer activities offered at our website; for example, customer service and credit card processing. These third parties are not authorized to discuss, disclose or make any use of your personal information except as necessary to provide such services. Now and then, we may also use third parties to help us collect and aggregate site guest and customer information. We may share this aggregated, non-personally identifiable information (such as age, click stream visit and product interests) with existing and prospective business partners and advertisers. None of the aggregate information will contain any information that identifies you individually. We may also share your personal information with carefully screened business partners to offer you products and services that we believe might interest you. But, only will send you these messages. In each case, our partners will not be authorized to discuss, disclose, or make any use of your personal information except for extending the offer to you. If you prefer not be included in these types of prospective offers, please contact us by e-mail to to let us know. Please be sure to include your first and last name, street address, and email address in your request. If you select an alternative payment process (such as Paypal or GSPay and IPS), you provide the personal and financial information needed to process your application or purchase directly to each provider. The companies that administer these programs are independent of and have their own privacy and security policies. We encourage you to learn more about their policies .We or our third party service providers may disclose specific individual information if we or they reasonably believe that it's necessary to comply with applicable laws or regulations or to protect the interests of  
4. How can you Unsubscribe or change your information?
 We want to communicate with you only if you want to hear from us. If you prefer not to receive information from or would like to update or change your personal information or preferences, please follow the instructions below.Registration Information, Preferences, and E-mail To modify or delete the information you have provided during registration, please login and update your profile. To unsubscribe from an e-mail, please follow the instructions in any e-mail you receive. You can also send us a request by e-mail to Please be sure to include your first and last name and account e-mail address in your request.
5. Direct Mail and Catalogs
If you would like your name and address removed from `s direct mailing list or if you would like to update your mailing information, you can e-mail us a request. Please be sure to include your first and last name and mailing address in your request .Please note that your request to be removed from our e-mail lists might take up to ten (10) business days to become effective (regular mailing lists may take up to 4-6 weeks). Even if you're removed from a list, if you order online, we will send you an e-mail to confirm your order and may need to contact you by phone, or e-mail if we have questions about your order.   
6. How do we protect the privacy of children?  
 We do not sell or ship any items ordered through this website directly to anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian and should not submit any personal information to us.
7. How do we use cookies and pixel tags?
Cookies are small pieces of information stored by your browser on your computer's hard drive. A cookie may contain information such as recognizing you when you return to our website and remembering the items in your Shopping Bag. Most web browsers are set up to accept cookies; you can usually change your browser settings to refuse cookies but you may experience difficulties while shopping online at we also use pixel tags, tiny graphic images, to help us analyze your online shopping patterns, create content designed for your connection speeds, and deliver e-mail in a format you can read. and our trusted third-party providers use cookies and pixel tags to monitor and maintain information about your use of our site and understand your preferences based on previous or current site visits so that we can offer better site experiences and services in the future.
Returns & Replacements
1 . Customer should  contact us  for a return authorization and advice refund or exchange details. We will release authorziation and provide return address.
2 . Unworn or defective merchandise should be returned within 7 days from the date merchandise was received. 
3 . Merchandise and package must be returned in the same condition while received. 
4 . Customer should also contain a note to descript the order number, reason, action, communicate history etc. So that we could handle your return case asap. 
5 . Returns are recommend to be ship via tracable carrier, like register mail. We will not be responsible for package lose if the returned parcel is not tracable.
6 . Return fee should be prepaid  by customer. We do not accept COD delivery.
If customer do not follow any of the policy, we keep the right to cancel customer return service. 
Replacements:    After we receive the returned faulty merchandise, we will follow up your case asap. 
 1. Customer should contain a note to descript the order number, reason, action, communicate history etc. So that we could handle your return case asap. 
 2. If exchange is due to quality or our mistake, we will pay for the resend fee. For other reason of exchange, we keep the right to charge resend fee from customer.                        
After the order is generated, our sales will contact you within 6 hours for payment details.
Payment, Pricing & Promotions
Currently accept payment by PayPal .No taxes.Always have goods on promotion.We will have more promotion on holidays, more detail please pay attention to our website
Viewing Orders
Want to view or edit an order? You can check order status, track a shipment, view pickup details, edit your shipping or email address, print an invoice, and more with online Order Status.
Updating Account Information
To change your account information, click on “my account” next to the Welcome tab at the top of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”.